Quality Management

European Chamber of Sustainable Development
Quality Management
Quality Management System

The Chamber implements a Quality Management System in all its activities in accordance with the International Standard ISO 9001:2008.

ISO 9001 is an internationally recognized standard for quality management and concerns all categories of companies, regardless of the type, size and the product or service provided.

ISO 9001 describes a management model that ensures the expected quality of products and services offered by an organization, always aiming at customer satisfaction.

With over 1.1 million certificates, ISO 9001 certification helps organizations demonstrate to their customers that they consistently and reliably provide products and services with quality that meets agreed standards.

  • enhancing a company’s reputation by ensuring customer trust
  • creating opportunities to penetrate international markets as the image and credibility of the business improves
  • reduction of production costs due to optimization of resource and time management
  • improving employees’ awareness of quality management
  • increasing customer satisfaction
  • continuous improvement of the processes based on the application of objective monitoring and measurement mechanisms, and therefore the upgrading of the company’s processes to produce added value

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